Please read these terms and conditions carefully before making your booking.
We do hope you enjoy your stay in one of our cottages and keep coming back as others do. Please read the following, if there is something you then need to discuss please do so, we will do our best to be flexible.
In these terms and conditions “you” or “your” means the person named in the booking confirmation. “We” or “us” means Nutley Farm, Winfrith, Dorchester, Dorset DT2 8DT. “Accommodation” means a holiday cottage.
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. We may offer you the option of provisionally holding a booking if you contact us by telephone or email. We will provisionally hold your booking for a maximum period of a week from when you contact us. If you do not confirm your booking by that time, the Accommodation will be released for general sale.
1.4. All bookings are confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your booking confirmation by email or, if requested, by post.
1.5. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.6. Children under the age of 18 must be accompanied by an adult and must be accompanied around the farm and not left unsupervised at any time.
1.7. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent in writing for us to do so.
2. Paying for your Accommodation
2.1. For bookings (i) made 10 weeks or more in advance or (ii) of over £100, you must pay us 25% of the total amount payable for your booking at the time of booking. We must then receive the balance by the date set out in your booking confirmation (which will generally be 6 weeks before the start of your stay).
2.2. For bookings (i) made less than 10 weeks in advance or (ii) of £100 or less, you must pay us the total amount payable for your booking at the time of booking.
2.3. If you do not make any payment by the date it is due, we will send you a reminder by email or by telephone. If you fail to make the relevant payment within 14 days of the date it is due, we will assume that you wish to cancel your booking. If this happens, your booking will immediately be cancelled and the cancellation charges set out in Section 4.3 (“If you want to cancel your booking”) will apply.
2.4. We will only accept payment by cheque where the cheque is drawn from a bank based in the United Kingdom; this is due to the additional costs and processing time for cheques outside this area.2.5. If you pay by card we will store the card details until the balance has been taken. Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended:
2.6.Where we have not confirmed your booking, we will e-mail you to notify you the offer is no longer available and cancel your booking.
3. Pricing for our Accommodation
3.1. We periodically review and amend the prices we charge for our Accommodation. For the most up to date pricing information please check our website or call us on 01305 851841. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.
3.3. All prices given by telephone, on our website or in any leaflets include any charges for water, gas, electricity, and oil that may be applicable to the Accommodation selected.
4. If you want to cancel your booking
4.1. Your contract with us is a contract for the provision of leisure accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification and will be subject to the cancellation charges set out in Section 4.3 below.
4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our
cancellation charges are set out below:
No. of days prior to booking start date Cancellation charge
More than 180 days Free
180 – 57 days 25% of the total booking charge
56 – 29 days 50% of the total booking charge
28 – 8 days 75% of the total booking charge
8 days or less prior to holiday start date or at any point after holiday start date 100% of the total booking charge.
4.4. If you cancel your booking after the booking start date, we will not issue you any refund for any remaining nights of your booking. For the avoidance of doubt, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. You may wish to consider buying holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Please note that it is not possible for us to change bookings less than two months before the start date.
5.3. If we do change your booking, you must pay us an administration fee of £25 to cover the costs we incur in making the change to your booking. You must also pay us any additional accommodation costs due as a result of the change – we will confirm the amount of any additional accommodation costs due at the time we change your booking. If your accommodation costs are lower as a result of the change, we will refund you the difference at the time we change your booking, after deducting the administration fee referred to above.
6. If we need to change or cancel your booking
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1 we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking in line with Section 6.1.1, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4. If we do need to change or cancel your booking in line with Section 6.1.2 because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control, we will do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you do not accept the alternative, we offer the booking will be deemed cancelled and no refund of any amounts paid will be offered.
6.5. It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Special requests
7.1. Special requests, must be requested at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Visitor standards and behaviour
8.1. You will be provided with a welcome folder at your Accommodation that contains important information about your stay with us. Please ensure that you and your party read the welcome folder carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Accommodation and the location of the fire exits.
8.2. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including for any business purposes, without our prior written consent.
8.3. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.
8.4. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
8.5. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, fireworks or Chinese lanterns at your Accommodation.
8.6. If your Accommodation has an open fire, stove or wood burner, you must comply with the instructions found in the welcome folder, particularly regarding the appropriate fuel to use for your safety. If there is no open fire, stove or wood burner you must not create your own anywhere at the Accommodation.
8.7. Dogs are permitted in our accommodation (at no extra charge). The maximum number of dogs allowed is two per cottage. For all dogs, we respectfully request that dogs are to be kept on a lead when outside of your enclosed garden. Dogs should not be allowed on the furniture or left unattended in the accommodation. In the event of your dog fouling the gardens, we do require you to clean up and dispose of this in the correct manner. You must tell us at the time of booking if you wish to bring a dog to one of our dog friendly properties. We ask that you remove any dog mess from the garden before check out. Unfortunately, no other domestic pets are permitted at our properties.
8.8. Flying of drones at the Accommodation is not permitted.
8.9. Please note that if you do not comply with the standards and behaviours set out in this Section 8 we may need to exercise our rights under Section 13 (“Our right to evict”).
8.10. No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.
8.11. Children under the age of 18 may walk around the farm and visit the animals but must be accompanied by an adult and not left unsupervised at any time.
8.12. Please do not feed the animals unless you have authorisation.
9. Maximum occupancy for your Accommodation
9.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out in our brochure and on our website. You must not bring additional camp beds to the Accommodation or allow tents, caravans or campervans at the Accommodation. For the purposes of occupancy limits a child over the age of 2 is considered an occupant.
9.2. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant Accommodation and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 9.
10. Damage to the Accommodation or its contents
10.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately on 01305 851841 or pop over to the main house and inform us in person. If you do not notify us we will assume that you caused the relevant damage or loss.
10.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you
11. If you have a problem or complaint
11.1. We take care to ensure that our Accommodation is of a high standard. However, if you have any problems with your Accommodation, please contact us immediately and give us the opportunity to resolve it. Please contact by telephone on 01305 851841 / 07810 306444 or by email firstname.lastname@example.org. We will work with you to ensure that any complaints are investigated and resolved as promptly and efficiently as possible.
11.2. If you have an unresolved complaint at the end of your stay please contact: Nutley Farm, Winfrith Heath, Dorchester Dorset, DT2 8DT or email address: email@example.com .
11.3. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and put matters right.
11.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
12. Our rights of access
12.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
12.2. If we do need to access your Accommodation for any reason we will always try to access the property at reasonably convenient times (other than in the event of an emergency)
13. Our right to evict
13.1. We may terminate our contract with you and ask you to leave your Accommodation immediately (without any compensation being payable) if:
13.1.1. We consider that you or your party have committed a serious breach of these terms and conditions
13.1.2. We consider that your or your party’s behaviour endangers the safety of our visitors or staff
13.1.3. Any complaints are made of anti-social or unacceptable behaviour against you or your party
13.1.4.You or your party cause an unreasonable amount of damage to the property or its contents
13.1.5. You exceed the maximum occupancy limit for your Accommodation.
14. Our liability to you
14.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.2. Nothing in these terms and conditions is intended to limit our liability for:
14.2.1. death or personal injury caused by our negligence;
14.2.2.fraud or fraudulent misrepresentation on our part; or
14.2.3. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015
14.3. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
15. Events beyond our control
15.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
15.2. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
16. Some practical information for your stay
16.1. Your check-in and departure times will be set out in your booking confirmation. Normally, check-in is available from 3.00p.m. on the first day of your stay and departure is required before 10.00a.m. on the last day of your stay. If you do not leave the Accommodation by the required departure time we reserve the right to charge you for an additional night.
16.2. All towels and linen are included except if you are bring an infant (0-2) and borrowing our travel cot then you will need to bring bedding. If you are staying for two weeks and would like a change of linen or towels please ask.
16.3. If you leave any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. Where possible we will hold lost property for six months, after which it will be disposed of, though perishables will be disposed of immediately and are therefore unreturnable. In addition we will only be able to return items permissible by Royal Mail.
16.4. Our properties are located on a farm and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
17. Entire Agreement
17.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
17.2. No one other than a party to this contract shall have any right to enforce any of its terms.
18. Data Protection
18.2. If you wish to alter the way we communicate to you at any time you can write to the address given on the website, send an e-mail: firstname.lastname@example.org or telephone 01305 851841.
19. Governing Law
19.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.